Folifi - Privacy Policy

Last Revised: 30/08/2020

Who we are

We are Folifi LLP (referred to as "us", "we", "our"). We are the providers of the website www.folifi.com (referred to as the "Site", "website", "service"). Our VAT number is 356541195. This Privacy Policy will help you understand how we use and protect the data you provide to us when you visit and use the site. We use your Personal Information only for providing and improving the Site. By using the Site, you agree to the collection and use of information in accordance with this policy. A reference to "you" or "your" is a reference to a user of the Platforms or any of our services.

Introduction

We are committed to protecting your privacy. This privacy policy (referred to as the "Policy") explains how and for what purposes we use the information collected about you when you use the Site. Please read this Policy carefully. If you have a query about information relating to your property on the Platforms, please contact your estate agent or lettings agent directly or alternatively contact us on legal@folifi.com.

What information we collect

Much of the information we collect is personal information collected directly from you when you create an account, place an order for any of our services, request assistance from our industry leading support team, complete contact forms, request newsletters or other information, participate in surveys or contests, or when you apply for a job. We collect this data so we can fulfil service/s that you have purchased or signed up for, to improve our services, and for marketing purposes if you choose to sign up to receive updates.

We may collect the following data:

  • Company name
  • Email address
  • Phone number
  • Billing information, including credit or debit card number
  • Address
  • WordPress logins
  • Google PPC & SEO access
  • Social media access

Safeguarding and Securing the Data

At Folifi we committed to securing your data and keeping it confidential. Folifi has done all in its power to prevent data theft, unauthorised access, and disclosure by implementing the latest technologies and software, which help us safeguard all the information we collect online. We strongly believe in both minimising the data we collect and limiting its use and purpose to only that for which we have been given permission, as necessary to deliver the services you purchase or interact with, or as we might be required or permitted for legal compliance or other lawful purposes.

We will never sell your data. If you have any questions about the security or retention of your personal information, you can contact us at legal@folifi.com.

We may share your personal information with trusted third party service providers as necessary for them to perform services on our behalf, such as:

  • Processing credit card payments
  • Managing WordPress websites
  • Customer relationship management
  • Communicating with you via email or newsletter
  • Managing PPC or SEO campaigns
  • Managing social media accounts

How you can access, update or delete your data

To easily access, view, update, delete or port your personal information, or to update your subscription preferences, please sign into your Account; here you access all your information including, orders, subscriptions, billing information and more.

If you make a request to delete your personal information and that data is necessary for the products or services you have purchased, the request will be honoured only to the extent it is no longer necessary for any services purchased or required for our legitimate business purposes or legal or contractual record keeping requirements.

If you are unable for any reason to access your Account Settings, you may also contact us by emailing admin@folifi.com.

What data breach procedures we have in place

If, at any point, we become aware of a data breach through one of the third parties listed above, or by our own measures, we will immediately contact all affected parties and also take immediate action in accordance with the rules and regulations of the authority having jurisdiction.

The third party services that we use to store data are equipped to monitor unauthorised access and share with us any known system breaches. These third party services include MailChimp.com, ManageWP.com, Stripe.com, Stunning.co and Google.com.

Where do we store your personal data

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers or contractors. Territories outside of the EEA may not have equivalent legal protections to those that apply within the EEA, but we are under a duty to make sure that our suppliers and contractors located outside of the EEA continue to take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Policy. By submitting your personal data to us, you agree to this transfer, storing or processing.

How we protect your data

We use two factor authentication in systems where we store any sensitive data such as passwords. This helps us to protect your information from unauthorised access by requiring more than just a username and password to access that information. We also include the utilisation of encryption where appropriate.

Non-Discrimination

We will not discriminate against you for exercising any of your privacy rights. Unless permitted under applicable laws, we will not:

  • Deny you goods or services.
  • Charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties.
  • Provide you a different level or quality of goods or services.

Changes to this policy

We reserve the right to modify this Privacy Policy at any time. If we decide to change our Privacy Policy, we will post those changes to this Privacy Policy and any other places we deem appropriate, so that you are aware of what information we collect, how we use it, and under what circumstances we disclose it. If we make material changes to this Privacy Policy, we will notify you here at least thirty (30) days prior to the implementation of the changes.